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AI Solution Designer

AI Solution Designer


They say you only get one chance to make a great first impression.  At Wysdom we’re here to change that. We exist to help our clients make a great first impression with their customers – over and over again!


Conversation is the new user interface (UI). It will power everything from self driving cars to gadgets around your home. For a conversational UI to satisfy customers it requires continuous improvement.  Wysdom creates and manages the smartest virtual agents on behalf of our clients. The Wysdom platform is built on a state-of-the-art NLP infrastructure, complemented with the tools, data and people to ensure successful operation of the suite of Wysdom products.


Wysdom is a fast growing, venture-backed start-up and led by a team of serial entrepreneurs with a history of building great teams and products. We make sure Wysdom is a place that employees can learn, grow, have fun, and achieve excellence.


Fit is everything for us.  We believe in hiring for attitude, skills, and potential.  We offer lots of autonomy and flexibility to be excellent at delivering value and hitting goals. If you’re an entrepreneurial, results oriented person, who doesn’t shy away from a challenge, you’re going to enjoy working here.  Are you who we are looking for?


You are the right fit if you are a highly energetic and successful AI Solution Designer. Wysdom is committed to slowing climate change by removing our team’s personal commute, so has become a fully remote company and this position can be located anywhere in Canada.


What is a Wysdom Solution Designer and what will I actually be doing? 


As an AI Solution Designer, you will be part of the Center of Excellence team at Wysdom. You will be responsible for designing and building AI voicebots. You will work with multiple Conversational AI platforms, our internal tools, and various scripts (Python, Javascript, and shell scripting) to build and improve our voicebot implementations. 


Additional roles-specific tasks include:

  • Live and breathe creating the best experiences using conversational AI
  • Be the strategic advisor of Wysdom to our enterprise customers to guide them through the journey of deploying a conversational experience via voice or chat
  • Partner with cross-functional teams of designers, architects, business stakeholders, and other stakeholders to implement user-centric bot experience
  • Integrate bots with third party APIs based on the use cases in scope
  • Create virtual assistant design guidelines, best practices & procedures
  • Identify and rapidly prototype supporting technologies to showcase conversational elegance


Beyond these day-to-day responsibilities, your sense of curiosity and analytical mindset will challenge you to dig deeper into the ways in which we can continually improve our solution, our success rate, and the customer experience.


 About You 

  • University degree in a technical or mathematical discipline (e.g., Computer Science, Engineering) or equivalent experience
  • 2+ years of experience building end-to-end voice bot solutions
  • 2+ years experience using DialogFlow, Lex, Rasa, Microsoft bot framework or a similar VA platform to build voice and chat bots
  • Good understanding of chabot and voicebot architecture
  • Experience with end-to-end implementation from discovery and design to deployment of a voicebot
  • Hands-on experience with API integrations, SSO, and token-based authentication.
  • Experience with Natural Language Understanding techniques
  • Experience documenting processes, procedures and best practices
  • Analytical thinking with problem-solving capabilities
  • Team player mindset and ability to work in an interdisciplinary team
  • Knowledge of cloud platforms, such as GCP, Microsoft Azure


What’s it like to work at Wysdom?


Ask our employees why they’re proud to be here and they’ll tell you that we’ve worked hard together to build a successful, values-based business. We work hard at employee appreciation and open communication through regular staff events and meetings.  


We offer a highly competitive compensation package including full company-paid benefits from your first day, and a stock option program to ensure you share in our future growth.


Wysdom is committed to cultivating, promoting, and growing a diverse and inclusive workforce where we operate as One Team with One Focus. We are passionate about building a culture of collaboration among team members with varied pasts and perspectives who then empower us to reach our full potential, fueling innovation and creativity.  We strive to champion diversity, equity, and inclusion for all in everything we do.


Now that’s Wysdom!  

Head here to read more about what it is like to work at Wysdom.

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