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Solution Architect Lead

Solution Architect Lead


They say you only get one chance to make a great first impression.  At Wysdom we’re here to change that. We exist to help our clients make a great first impression with their customers – over and over again!


Conversation is the new user interface (UI). It will power everything from self driving cars to gadgets around your home. For a conversational UI to satisfy customers it requires continuous improvement.  Wysdom creates and manages the smartest virtual agents on behalf of our clients. The Wysdom platform is built on a state-of-the-art NLP infrastructure, complemented with the tools, data and people to ensure successful operation of the suite of Wysdom products.


Wysdom is a fast growing, venture-backed start-up and led by a team of serial entrepreneurs with a history of building great teams and products. We make sure Wysdom is a place that employees can learn, grow, have fun, and achieve excellence.


Fit is everything for us.  We believe in hiring for attitude, skills, and potential.  We offer lots of autonomy and flexibility to be excellent at delivering value and hitting goals. If you’re an entrepreneurial, results oriented person, who doesn’t shy away from a challenge, you’re going to enjoy working here.  Are you who we are looking for?


You are the right fit if you are a highly energetic and successful Solution Architect Lead. Wysdom is committed to slowing climate change by removing our team’s personal commute, so has become a fully remote company and this position can be located anywhere in Canada.


What is a Wysdom Solution Architect Lead and what will I actually be doing? 


As a Lead Solutions Architect, you will be responsible for taking major technical decisions of building a conversational AI experience via chat & voice on a variety of VA platforms from architecture and integration perspective. You will be leading a team of Implementation Engineers to build & deploy robust chat & voice bots.  Your team will collaborate with UX Designers and data scientists to deliver the best AI enabled customer experience.


Additional roles-specific tasks include:

  • Own the complete post-sales implementation lifecycle from requirements capture, through implementation, customer acceptance and launch
  • Lead a team of Implementation Engineers to develop & deploy conversational AI solutions for chat & voice
  • Take ownership of client deliverables, collaborating with internal and external stakeholders, technical project managers, product owners, and development teams
  • Work collaboratively across internal and external teams to drive resolution of any open technical issues
  • Drive best practices, architectural assessments, and work breakdown to support client services
  • Guide sales team with the technical aspects of solution proposals
  • Lead client meetings, becoming a trusted advisor to decision makers and stakeholders while demonstrating mastery of the technical domain


Beyond these day-to-day responsibilities, your sense of curiosity and analytical mindset will challenge you to dig deeper into the ways in which we can continually improve our solution, our success rate, and the customer experience.


 About You 

  • University degree in a technical or mathematical discipline (e.g., Computer Science, Engineering) or equivalent experience
  • 5+ years of relevant industry experience as a Solution Architect
  • 3+ years of experience in owning the technical design & architecture of enterprise grade VA
  • 3+ years of Experience in driving complex enterprise deployments involving multiple vendors
  • Excellent client-facing communication skills
  • Strong Experience working with Microsoft Azure and Google Cloud Platform


What’s it like to work at Wysdom?


Ask our employees why they’re proud to be here and they’ll tell you that we’ve worked hard together to build a successful, values-based business. We work hard at employee appreciation and open communication through regular staff events and meetings.  


We offer a highly competitive compensation package including full company-paid benefits from your first day, and a stock option program to ensure you share in our future growth.


Wysdom is committed to cultivating, promoting, and growing a diverse and inclusive workforce where we operate as One Team with One Focus. We are passionate about building a culture of collaboration among team members with varied pasts and perspectives who then empower us to reach our full potential, fueling innovation and creativity.  We strive to champion diversity, equity, and inclusion for all in everything we do.


Now that’s Wysdom!  

Head here to read more about what it is like to work at Wysdom.

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