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Technical Architect, NLP/ML

They say you only get one chance to make a great first impression.  At Wysdom we’re here to change that. We exist to help our clients make a great first impression with their customers – over and over again! We are looking for a great Technical Architect, NLP/ML to join Wysdom.AI

Conversation is the new user interface (UI). It will power everything from self driving cars to gadgets around your home. For a conversational UI to satisfy customers it requires continuous improvement.  Wysdom creates and manages the smartest virtual agents on behalf of our clients.

Wysdom is a fast growing, venture-backed start-up and led by a team of serial entrepreneurs with a history of building great teams and products. We make sure Wysdom is a place that employees can learn, grow, have fun, and achieve excellence.

Fit is everything for us.  We believe in hiring for attitude, skills, and potential.  We offer lots of autonomy and flexibility to be excellent at delivering value and hitting goals. If you’re an entrepreneurial, results oriented person, who doesn’t shy away from a challenge, you’re going to enjoy working here.  Are you who we are looking for?

Wysdom offers a comprehensive Conversational AI Optimization suite helping businesses increase customer satisfaction, contain costs, and maximize revenue generation. We use a proprietary suite of analytics, optimization and testing tools, and offer services through a team of experienced conversational AI specialists who ensure clients maximize their conversational AI ROI. Brands around the world fully outsource their conversational AI needs to Wysdom.

We do all the work for enterprises as their business evolves, from set-up to optimization.  Our customer’s only job is to tell us what matters to their customers and what matters to them.  We’ll take it from there, while providing the ongoing insights on how Wysdom is shaping the experience of the enterprise’s customers. 

The Wysdom platform is built on a state-of-the-art NLP infrastructure, complemented with the tools, data and people to ensure successful operation of the suite of Wysdom products.

We are growing our team — please join us as a Technical Architect, NLP/ML based in our Richmond Hill headquarters (but currently working remotely).

What is a Wysdom.AI Technical Architect, NLP/ML?

You will own the full NLP/ML development lifecycle from engaging with senior leadership to identify innovative machine learning and data science opportunities, to implementing ML workflows (from data collection, pre-processing, model development, training, evaluation), and to operationalizing the ML models.

You will provide technical leadership and architecture guidance and inspire our team of talented developers to build, evolve, and refine our existing product stack. 

This role requires a deep understanding of software development processes, software architecture, statistical analysis, machine learning, and deep learning specifically for NLP. This role will be 60% architecture/management and 40% hands-on development.

As a Technical Architect, you will

  • Work closely with product managers, business stakeholders and developers to design and deliver high quality, scalable NLP/ML solutions
  • Effectively deliver written and oral presentations of highly technical concepts and data to stakeholders with varying levels of technical expertise
  • Provide the development team with the architecture to implement secure, reliable, scalable and maintainable software
  • Provide technical leadership and inspire our team of talented developers to evolve and refine our existing product stack
  • Conduct code reviews and provide guidance on engineering best practices and software development procedures
  • Keep abreast of state-of-the-art technology in the NLP/ML space, perform proof of concepts, and plan to incorporate these into our NLP/ML pipeline

About You

  • Bachelor’s Degree or higher in Computer Science/Data Science/Engineering or a related field 
  • 8+ years of software development experience, with demonstrated professional experience in Machine Learning, Deep Learning, NLP, Statistical Analysis 
  • 3+ years of experience in software architecture and design
  • 2+ years of experience in a team lead role
  • Expert understanding of NLP tasks such as classification, NER, and topic modeling
  • Strong competency with Python, Numpy and Pandas. Experience with NLP libraries spaCy, NLTK, etc.
  • Deep Hands-on Experience with TextCNN, LSTM, seq2seq, Attention, BERT, GAN models
  • Solid experience with TensorFlow, Keras, PyTorch, Scikit-learn
  • Experience with data processing technology such as Spark, Airflow, and Kafka
  • Knowledge of Java, Maven, Springboot, Redis, Docker, Kubernetes, Cloud 
  • Experience with both relational and NoSQL databases
  • Experience with web application software design
  • Proven track record at handling multiple projects in a fast paced environment
  • Passionate team player with a positive attitude

Nice to have

  • Experience with Apache Lucene, Solr or ElasticSearch
  • Experience with cloud administration/architecture - Azure, GCP, AWS
  • Experience with Node.js, DevOps, CI/CD, Network security  

What’s it like to work at Wysdom?

Ask our employees why they’re proud to be here and they’ll tell you that we’ve worked hard together to build a successful, values-based business. We work hard at employee appreciation and open communication through regular staff events and meetings.  

We offer a highly competitive compensation package including full company-paid benefits from your first day, and a stock option program to ensure you share in our future growth.

Wysdom is committed to cultivating, promoting, and growing a diverse and inclusive workforce where we operate as One Team with One Focus. We are passionate about building a culture of collaboration among team members with varied pasts and perspectives who then empower us to reach our full potential, fueling innovation and creativity.  We strive to champion diversity, equity, and inclusion for all in everything we do.

Now that’s Wysdom!  

Head here to read more about what it is like to work at Wysdom

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