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Conversational AI Specialist

Conversational AI Specialist


They say you only get one chance to make a great first impression.  At Wysdom we’re here to change that. We exist to help our clients make a great first impression with their customers – over and over again!


Conversation is the new user interface (UI). It will power everything from self driving cars to gadgets around your home. For a conversational UI to satisfy customers it requires continuous improvement.  Wysdom creates and manages the smartest virtual agents on behalf of our clients. The Wysdom platform is built on a state-of-the-art NLP infrastructure, complemented with the tools, data and people to ensure successful operation of the suite of Wysdom products.


Wysdom is a fast growing, venture-backed start-up and led by a team of serial entrepreneurs with a history of building great teams and products. We make sure Wysdom is a place that employees can learn, grow, have fun, and achieve excellence.


Fit is everything for us.  We believe in hiring for attitude, skills, and potential.  We offer lots of autonomy and flexibility to be excellent at delivering value and hitting goals. If you’re an entrepreneurial, results oriented person, who doesn’t shy away from a challenge, you’re going to enjoy working here.  Are you who we are looking for?


You are the right fit if you are a highly energetic and successful Conversational AI Specialist. Wysdom is committed to slowing climate change by removing our team’s personal commute, so has become a fully remote company and this position can be located anywhere in Canada.


What is a Wysdom Conversational AI Specialist? 


Behind every amazing AI-based solution is a team of smart people, with a passion for helping clients deliver an amazing customer experience. Your core role will be to build AI solutions that showcase the performance of the Wysdom solution.  


As a Conversational AI Specialist, your responsibility will be to help drive the success of our solution for our clients. This involves building conversation flows, performing AI training, and partnering with clients to enhance their deployments. 


Our clients are some of the top brands in the world. You will get a chance to be a part of how these companies are transforming their business to create a world-class digital experience for their customers.


But what will I actually be doing? 


The day-to-day role will entail designing, building, testing, and triaging customer conversational flows. You will work with a Conversational AI platform, our operational tooling and use various scripting technologies (Python, JavaScript and shell scripting) to build and improve our AI deployments to help elevate the experience our clients are able to provide to their customers. This involves analyzing user data to discover useful patterns, ensuring all pathways in the conversations perform as expected, triaging issues, and fixing them.


You will develop comprehensive test plans for internal use and with our clients.  A significant part of the role will also be applying learnings and best practices of conversation designs across our client base. Finally, there will be opportunities to improve our AI processes and drive real change in our platform through developing tools and processes to streamline AI training. 


In this role, you will implement and optimize Conversational AI chatbots for Enterprise clients leveraging the latest AI and Machine Learning technologies. 


Additional roles-specific tasks include:

  • Analyze clients’ conversation logs to discover useful patterns, applying the knowledge to conversational flow designs
  • Build and deploy customer chat, voice or IVR conversations
  • Create robust test plans that cover several scenarios
  • Develop and modify existing testing scripts in Python
  • Triage and fix issues discovered through testing 
  • Work with our clients to guide them through test plans
  • Track and resolve issues through client acceptance testing
  • Plan and coordinate implementations of best practices across client deployments


Beyond these day-to-day responsibilities, your sense of curiosity and analytical mindset will challenge you to dig deeper into the ways in which we can continually improve our solution, our success rate, and the customer experience.


 About You 

  • University degree in any discipline (STEM preferred)
  • Working knowledge of Python; you don’t need to be an expert or know how to code, but being comfortable in running a script is preferred
  • Experience with Microsoft Azure Bot Framework and Google Dialog Flow is an asset
  • Experience with software development life cycle (SDLC) is an asset 
  • Storytelling; be able to craft stories using Excel / G Sheets
  • Passion for delivering amazing results 
  • High attention to detail 
  • Analytical thinker with strong problem-solving skills
  • Strong customer facing and communication skills


What’s it like to work at Wysdom?


Ask our employees why they’re proud to be here and they’ll tell you that we’ve worked hard together to build a successful, values-based business. We work hard at employee appreciation and open communication through regular staff events and meetings.  


We offer a highly competitive compensation package including full company-paid benefits from your first day, and a stock option program to ensure you share in our future growth.


Wysdom is committed to cultivating, promoting, and growing a diverse and inclusive workforce where we operate as One Team with One Focus. We are passionate about building a culture of collaboration among team members with varied pasts and perspectives who then empower us to reach our full potential, fueling innovation and creativity.  We strive to champion diversity, equity, and inclusion for all in everything we do.


Now that’s Wysdom!  

Head here to read more about what it is like to work at Wysdom.

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