Product Engineer

  • Remote
  • Full Time
  • Mid Level

They say you only get one chance to make a great first impression.  At Wysdom we’re here to change that. We exist to help our clients make a great first impression with their customers – over and over again!

Conversation is the new user interface (UI). It will power everything from self driving cars to gadgets around your home. For a conversational UI to satisfy customers it requires continuous improvement.  Wysdom creates and manages the smartest virtual agents on behalf of our clients.

Wysdom is a fast growing, venture-backed start-up and led by a team of serial entrepreneurs with a history of building great teams and products. We make sure Wysdom is a place that employees can learn, grow, have fun, and achieve excellence.

Fit is everything for us.  We believe in hiring for attitude, skills, and potential.  We offer lots of autonomy and flexibility to be excellent at delivering value and hitting goals. If you’re an entrepreneurial, results oriented person, who doesn’t shy away from a challenge, you’re going to enjoy working here.  Are you who we are looking for?

About

We’re looking for an experienced Product Engineer who is passionate about discovering, building and taking products to market that solve valuable customer problems in ways that work for the business. As the Product Engineer, you will report to the Head of Product and work closely with Product, Development, Data Science, Marketing and other functional teams to continuously improve our conversational AI analytics products. This individual will take on a hybrid technical product role, supporting a cross-functional team while also directly contributing to excellent product design, development and commercialization of product improvements with company-wide impact.

The ideal candidate has experience building complex technology solutions to create amazing customer and business outcomes, as well as being able to work with a team in a fast-paced and distributed environment. In order to thrive in this role, this person has an entrepreneurial spirit and a passion for delivering innovative products in a remote and distributed team setting. This person will be an essential partner for growing and scaling Wysdom, and will be critical for us in achieving our vision.

As a Wysdom.AI Product Engineer, you will:   

  • Support the creation, concept validation, and subsequent introduction of new products and tools.
  • Routinely bring to market large and strategic product capabilities, new features, and brief marketing on go-to-market efforts.
  • Be able to remain an excellent individual contributor while leading cross-functional activities
  • Be deeply involved in all aspects of product development and delivery from early-stage ideas, to designs, testing and implementation
  • Own complex capabilities & features end-to-end, including defining product specs, collaborating cross-functionally, making thoughtful product decisions along the way, and presenting insights and results with the company
  • Be able to critique and provide detailed constructive feedback on product designs and UX
  • Lead UX research, prototype experiments and uncovering insights that lead to better products
  • Assist with product/feature definitions and descriptions
  • Translate business needs into requirements, developing requirements for ideas to improve products.
  • Analyze product metrics to assess how user behaviour impacts UI design
  • Integrate user testing into all activities in product planning and design/UX phases

What we’re looking for:

  • 2+ years of experience in tech product management (ideally in B2B SaaS with Product-Led Growth strategy) or equivalent
  • Technical depth in the AI and Machine Learning space, specifically chatbots and other conversational AI
  • Facilitation skills to ensure everyone understands the full context of a problem, opportunity, or solution with a strong shared understanding
  • Be an advocate for human-centred, data-validated product design & development
  • Curious, growth mindset; you humbly see critical feedback as a gift
  • Experience shipping major strategic and customer-facing products, with demonstrated excellent commercialization experience
  • Ability to be an inspirational leader for our customers, our product development teams, and the rest of the company as a whole
  • Excellent collaborator with a history of bringing organizations to a better spot through improved processes, structure, and track records
  • Ability to engage in strategic discussions and determine development trade-offs, while driving discussions towards decisions
  • Passionate about your profession, intellectually curious, and able to regularly inspire creativity and excellence in our product and with our customers
  • Strong sense of personal and team accountability, customer dedication, and integrity
  • A track record for producing timely results and executing rapidly and cleanly, without chaos
  • Experience using these tools are an asset; Productboard, Jira, Figma, and Amplitude
  • Experience with SQL, Python or an equivalent data analytical language is an asset.

You will be working directly with the founders of the business as well as subject matter experts across the company.

What’s it like to work at Wysdom?

Ask our employees why they’re proud to be here and they’ll tell you that we’ve worked hard together to build a successful, values-based business. We work hard at employee appreciation and open communication through regular staff events and meetings.  

We offer a highly competitive compensation package including full company-paid benefits from your first day, and a stock option program to ensure you share in our future growth.

Wysdom is committed to cultivating, promoting, and growing a diverse and inclusive workforce where we operate as One Team with One Focus. We are passionate about building a culture of collaboration among team members with varied pasts and perspectives who then empower us to reach our full potential, fueling innovation and creativity.  We strive to champion diversity, equity, and inclusion for all in everything we do.

Now that’s Wysdom!  

Head here to read more about what it is like to work at Wysdom.

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