Conversational UX Designer

  • Remote
  • Full Time
  • Experienced

They say you only get one chance to make a great first impression.  At Wysdom we’re here to change that. We exist to help our clients make a great first impression with their customers – over and over again!

Conversation is the new user interface (UI). It will power everything from self-driving cars to gadgets around your home. For a conversational UI to satisfy customers it requires continuous improvement.  Wysdom creates and manages the smartest virtual agents on behalf of our clients. 

Wysdom is a fast growing, venture-backed start-up led by a team of serial entrepreneurs with a history of building great teams and products. We make sure Wysdom is a place that employees can learn, grow, have fun, and achieve excellence. 

Fit is everything for us.  We believe in hiring for attitude, skills, and potential.  We offer lots of autonomy and flexibility to be excellent at delivering value and hitting goals. If you’re an entrepreneurial, results oriented person, who doesn’t shy away from a challenge, you’re going to enjoy working here.  Are you who we are looking for?

We are looking for a rockstar Conversational UX Designer to join Wysdom. Wysdom is committed to slowing climate change by removing our team's personal commute so has become a fully remote company and this position can be located anywhere in Canada.

But what will I actually be doing?

You will be part of our Center of Excellence team and work closely with our clients designing Conversational AI chatbots for them.

The day-to-day role will entail designing, building, testing, and analyzing customer conversational flows on various Conversational AI platforms. You will work with Conversational AI platforms, in-house tools and use various prototyping to design, build and improve Conversational AI deployments to help elevate the experience our clients are able to provide to their customers. Finally, there will be opportunities to improve our processes, develop new techniques, and create best practices for various processes on different Conversational AI platforms.

In this role, you will: 

  • Conduct UX research and define the problem space/requirements by helping clients make appropriate trade-offs between optimal user experience, compliance & legal requirements, and technological limitations
  • Apply user-centric thinking to understand user needs & goals to be used in the design process (from user research methods to usability testing)
  • Draft and prototype conversational flows
  • Design, develop and evolve conversational flows to resolve specific customer inbound issues or proactively engage with the end customer for specific use cases
  • Leverage AI, NLP, analytics and automation to push the boundaries of conversational AI virtual agents for our clients
  • Create robust test plans that cover all possible scenarios, covering all conversational paths within a use-cases
  • Conduct analyses of real usage data by analyzing conversation logs to inform UX efforts 
  • Drive root cause analyses to respond to UX performance issues
  • Develop and modify existing testing scripts in Python
  • Triage and fix issues discovered through testing
  • Plan and coordinate implementation of best practices across client deployments        

Beyond these day-to-day responsibilities, your sense of curiosity, design thinking and analytical mindset will challenge you to dig deeper into the ways in which we can continually improve our solutions, our success rate, and the customer experience.

About You 

  • Experience in designing and developing conversational AI applications and/or virtual assistants
  • Experience building chatbots on platforms such as Dialogflow, Rasa, Chatfuel, Salesforce, Zendesk, Intercom, Facebook, etc would be considered a big asset
  • Knowledge and experience with natural language understanding/processing systems (you know what an intent, utterance, and named entity is)
  • Analytical abilities to understand end-user experience in order to optimize it
  • Technical knowledge of the fundamentals of conversation, speech, and language technologies 
  • Strong writing and communications skills
  • Above-average Microsoft Excel / Google Sheets skills
  • Passion for delivering amazing results
  • Strong attention to detail
  • Analytical thinker with strong problem-solving and logical reasoning skills
  • Empathetic with clients, customers, and users
  • Proactive mindset of taking initiative, looking ahead, and calling out risks
  • Good communication skills to convey ideas and information effectively
  • Working knowledge of Python or other programming languages is an asset
  • French would be considered an asset

About Wysdom.AI
Wysdom.AI is a venture-funded start-up and is led by an experienced team of serial entrepreneurs with a history of building great teams and products.  We offer a terrific work environment in all our offices, full company-paid benefits from your first day, and a stock option program, to ensure you participate in the growth we see ahead. Head here to read more about what it’s like to work at Wysdom.

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